4 Ways to Keep Your Data Safe
In recognition of National Data Privacy Day, which takes place annually on Jan. 28, we urge consumers to take an active role in protecting their data. One of our main priorities is protecting our customersâ€™ money and their financial data, and we encourage you to partner with us in that effort.
To help keep information safe, we suggest following these four tips:
1. Create complex passwords. Avoid birthdays, pet names and simple passwords like 12345. Friendly theft â€“ theft by someone the victim knows â€“ is the most common type of identity theft or fraud, so donâ€™t share passwords and be mindful of who can access your personal information.
2. Keep tabs on your accounts. Check account activity and online statements often through online banking and our app. That makes you the first line of defense because you know right away if a transaction is fraudulent. Getting text or email alerts for transactions over a certain dollar amount is also a good idea. If you notice unusual or unauthorized activity, notify us immediately. Itâ€™s the best way to avoid loss and have your account restored quickly.
3. Stay alert online. Be sure computers and mobile devices are equipped with up-to-date anti-virus and malware protection. Never give out personal financial information in response to an unsolicited email, no matter how official it may seem. We will NEVER contact you by email asking for a password, PIN, or account information. Lastly, only open links and attachments from trusted sources.
4. Protect your mobile device. Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to erase it using specialized software or using the manufacturerâ€™s recommended method. Use caution when downloading apps, as they may contain malware, and avoid opening links and attachments â€“ especially from senders you donâ€™t know.
Tips for Victims:
If you are a victim of fraud and suspect your personal information has been compromised, we recommend taking the following steps:
- Call us immediately so we can help you with necessary actions to protect your account.
- File a police report and call the fraud unit of the three credit-reporting to place a fraud alert on your credit records:
- Equifax, equifax.com, 1.800.525.6285
- Experian, experian.com, 1.888.397.3742
- TransUnion, transunion.com, 1.800.680.7289
- Keep a log of all contacts you make with authorities about the matter. Write down names, titles, and phone numbers in case you need contact them again.
- Contact the FTCâ€™s ID Theft Consumer Response Center at 1-877-ID THEFT (1-877-438-4338) or www.ftc.gov/idtheft.
Our Customer Care Center is open 24/7, so notify us immediately at 888.791.8633 if you suspect something suspicious. If youâ€™re concerned about your account or money, weâ€™re concerned too, and want to help you.