Many people save password information for sites they visit, like our online banking portal, so their login can autofill each time they come back to the page. Good news is, your online banking access information is the same for our new portal but that doesn’t help if you can’t remember all or part of it.
Read this important information so you can access your account information when logging in to our new portal for the first time.
Have your username handy.
If your login information is stored in your browser, you can get to it. Depending on the browser you use, the instructions are slightly different. Use one of the links below for details on locating your saved information:
Know your password.
If you know your username, you can use the forgot password link to do a quick reset. Moments later, we’ll email you a new one-time use password.
From your phone:
Select login and click the “forgot password” link.
From your computer:
Click here, or click the “forgot password” link in the login box on the homepage.
Still stuck?
If you still need some help, please call our customer care team at 888-474-PARK. They can look up your username and/or reset your password. We appreciate your patience as we are experiencing longer than usual wait times right now.
Our App is updated too!
The first time you access your app you’ll be automatically directed to the upgrade your app experience and be prompted to enter your username and password for your first login.
Once you’re in, you can set up your Touch ID or Facial Recognition by going to Profile>Profile Updates>Face/Touch ID.