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Lost or Stolen Card

Take action if your financial information has been exposed.

If your credit card or debit card has been stolen, or even just misplaced, take action immediately. This allows us to protect you with actions like canceling the missing card or setting a new PIN of your choosing.

 

How to lock your debit card

If you’ve lost or misplaced your debit card, it’s easy to instantly stop purchases temporarily by locking your card in our mobile app or online banking. Just follow these 3 simple steps:

  1. Log in to the mobile app or online banking
  2. Select Cards, then Debit Cards from the drop-down menu
  3. Click the toggle to lock your card

 

Report a Lost or Stolen Card During Bank Hours

If the bank is currently open, use our chat feature, contact Customer Care Center at 888-474-7275 or call your local branch.

Report a Lost or Stolen Card Outside Bank Hours

If your card has been lost or stolen outside of bank hours, call one of the numbers below.

Dispute a Transaction

To dispute a transaction on your Visa debit card outside of bank hours, please call 844-596-1147.

Change a PIN

To change your PIN (or activate your Visa debit card), please call 800-992-3808.

 

Fraud Protection

It takes a partnership to keep cyber criminals at bay. We’re always on alert for you, and we want to keep you informed on the many ways you can protect yourself.

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Fraud Protection: What We Do

You can feel safe banking with us. We work hard to keep your identity – and your money – safe, utilizing the best technology to stay a step ahead because your protection is our first order of business.

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Fraud Protection: What You Can Do

Take a proactive approach in the fight against fraud. Here’s how you can help keep your information safe. If you’ve been a victim of fraud, here’s who to contact to help get your life back on track.

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