Pursuant to the California Consumer Privacy Act of 2018, including as amended by the California Privacy Rights Act (together referred to herein as the “CCPA”), Park is required to disclose to California residents the categories of personal information that we collect and the purposes for which the categories of personal information will be used. Personal information, as defined by the CCPA, is information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household of a California resident.
Information Subject to Federal Financial Privacy Laws
Certain personal information collected, processed, disclosed or maintained by Park National Bank may be exempt from portions of the California Consumer Privacy Act because such information is subject to the federal Gramm-Leach-Bliley Act (“GLBA”), the Fair Credit Reporting Act (“FRCA”) and other applicable federal laws. California privacy rights described in this disclosure apply only to the extent required by applicable law and do not apply where an exemption is available.
Categories of Personal Information
- Identifiers, such as real name, alias, postal address, unique personal identities, online identifier, internet Protocol address, email address, account name, telephone number, date of birth, government-issued identifier number or similar identifiers;
- Financial information, including transaction information, credit information, and account-related information
- Commercial information regarding products or services obtained from Park
- Internet or electronic network activity information, including website interactions, browsing information, and device information
- Biometric information such as voiceprint, fingerprint information, or faceprint
- Geolocation information derived from internet-connected devices
- Audio, visual, or similar information, such as recorded customer service calls
- Professional or employment-related information
- Characteristics of protected classifications where necessary for legal, regulatory, or operational purposes, such as sex and marital status
- Inferences drawn from other personal information to support fraud prevention, security, risk management, servicing, or operational activities.
Sources of Personal Information
We may collect personal information from:
- You directly;
- Authorized representatives acting on your behalf;
- Credit reporting agencies and consumer reporting agencies
- Service providers and vendors
- Referral sources and business partners
- Employer of Individual
- Government agencies and public records
- Our websites and online services
- Other sources permitted by law
Purposes for Collecting and Your Personal Information
We may collect, use, retain, and disclose personal information for the following purposes:
- Providing products and services
- Processing transactions
- Servicing accounts and relationships
- Responding to inquiries and requests
- Verifying identity
- Detecting and preventing fraud, unauthorized transactions, and security incidents
- Maintaining and improving our systems, websites, and services
- Conducting internal business operations
- Meeting legal, regulatory, auditing, and compliance obligations
- Protecting the rights, property, and safety of Park, our customers, and others
- For our marketing purposes
- For joint marketing with other financial institutions
Categories of Third Parties to Whom We May Disclosed Personal Information
We may disclose personal information to:
- Affiliates of Park National Bank
- Service providers and vendors;
- Technology and security providers;
- Payment processors and financial institutions;
- Auditors, legal counsel, and professional advisors;
- Credit reporting agencies;
- Government agencies and regulators; and
- Other parties as permitted or required by law.
Sale or Sharing of Personal Information
Park does not sell personal information. Park does not share personal information for cross-context behavioral advertising. Park has not sold or shared personal information during the preceding twelve (12) months. Park does not knowingly sell or share personal information belonging to consumers under sixteen (16) years of age.
Sensitive Personal Information
Park uses Sensitive Personal Information only for purposes permitted under California law, therefore we do not offer a right to limit the use of your sensitive personal information.
Retention of Personal Information
Park retains personal information only as long as reasonably necessary to:
- Provide products and services;
- Maintain business records;
- Comply with legal and regulatory obligations;
- Resolve disputes;
- Enforce contractual obligations;
- Prevent fraud; and
- Protect the security of our systems, customers, and operations.
Retention periods vary depending on:
- The legal and regulatory requirements;
- Account relationship duration;
- Litigation holds;
- Fraud prevention needs; and
- Operational necessities.
California Privacy Rights
Subject to applicable exemptions and verification requirements, California residents may have the following rights:
Right to Know
You may request information regarding:
- Categories of personal information collected;
- Categories of sources from which personal information was collected;
- Business purposes for collecting personal information;
- Categories of third parties receiving personal information; and
- Specific pieces of personal information collected about you.
Right to Delete
You may request deletion of personal information collected from you, subject to applicable legal exceptions.
Right to Correct
You may request corrections of inaccurate information maintained by Park.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your privacy rights.
Exercising Your Rights
If you are a California resident, you may submit a request by:
- Completing an online form
- Calling Customer Care Center at 888-474-7275
- Writing to us at the following address:
- We cannot verify identity;
- We cannot verify authorization;
- An applicable exemption applies; or
- California law otherwise permits denial.
Attn: Corporate Compliance
P.O. Box 3500
Newark, Ohio 43058
We may require information sufficient to verify your identity before responding to a request. Authorized agents may submit requests on behalf of California residents. We may require proof of authorization, proof of agent’s identity, and information sufficient to verify the consumer’s identity and the agent’s authority to act on the consumer’s behalf.
Response Timing
We will respond to verifiable consumer requests within the timeframes required by applicable California law.
We may deny or limit requests when:
If additional time is needed to complete a request, we will notify you.
Changes to this Disclosure
We may change this disclosure from time to time. When we do, the revised Notice will be posted with an updated revision date.
Other States
As other states implement similar legislation or regulations, we will update this page accordingly.
Last Revised October 2026