Welcome, First Citizens customers
I’d like to personally welcome you to Park and share our excitement to serve your community. We believe banking is about more than finances – it’s about making a lasting impact for the people around us. Our combined teams are united by remarkably similar core values and cultures, and we are moving forward together, better equipped to serve your financial needs today and in the future.
Our teams are working hard to ensure your experience is smooth from start to finish. Your local banker continues to be your first point of contact if you have questions or need assistance.
We are committed to earning your trust and look forward to seeing you soon.
Welcome to Park
Matthew R. Miller, CEO and President
Key dates
We’ve outlined key conversion dates so you know exactly what to expect throughout your transition to Park National Bank.
Your account transition to Park National Bank begins at the close of business on Friday, July 31:
- View only access in PAL begins
- Changes made in PAL after July 31 will not carry over
Transition activities will continue through Saturday, August 1.
- View-only access for PAL remains
Once your accounts are available, a banner will appear at the top of this page to notify you. At that time:
- Your account(s) are live
- If enrolled, you can begin using Wealth Online (desktop and mobile)
Key things to remember
We’re here for you
Same locations. Same hours. The same service you count on. Find your local office hours on our Locations page.
The people you trust
Your local bankers aren’t going anywhere – you’ll find the same friendly faces, ready to help with whatever you need.
Where you mean more
It’s more than a tagline – it’s a calling to serve. You’ll continue to receive the unbelievably good service you’ve come to expect.
How to enroll in Wealth Online
Download the Wealth Online app
Wealth Management resources
Welcome Booklet
Discover what makes Park different, from our culture to the services designed around you.
Wealth Online guides
Review helpful guides and quick references to make your transition simple and stress-free.
How to get help
Find the answers and support you need – whenever you need it – through our dedicated service options.
Wealth Management FAQs
Your wealth management account(s) will transition from Friday, July 31 through Sunday, August 2. You’ll receive a mailed packet of information from us with important information in late June. Please watch your mailbox for that and be sure to review all the enclosed details.
To make sure you receive all updates and information, we encourage you to connect with your advisor to confirm that we have the correct mailing address, phone number and email on file for you.
No, you’ll continue to work with the same local, trusted advisor who knows you and your goals. They’ll remain your primary contact through the transition and beyond.
Your account number will change but the terms of your agreements and services received will stay the same. Your new account number will be on your first statement from Park.
As part of the conversion, your assets will move from PAL Online to Wealth Online. You’ll have access to your account in PAL Online through August 2, but we recommend you don’t make any changes after July 31 as they won’t be carried over once the conversion is complete.
To access your account online after conversion, you need to enroll in Park’s Wealth Online platform. If you pre-enroll before August 2, we’ll hold onto your information until the conversion is complete. You’ll receive an email with your login link during the week of August 3.
You’ll manage your account through Park’s Wealth Online platform. You can choose to enroll either before or after the conversion. If you pre-enroll before August 2, we’ll hold onto your information until the conversion is complete. You’ll receive an email with your login link during the week of August 3.
Your scheduled disbursements and account activity will continue without interruption. Some transactions scheduled during the conversion period may be processed early to ensure timely delivery.
Your final statement from First Citizens National Bank will be mailed to you and dated July 31. It may look a little different than previous statements, so please contact your local advisor if you have any questions.
If you receive quarterly statements, you’ll receive a month-end statement on July 31 and another statement for the remainder of the quarter at quarter-end. All future statements will come directly from Park and online statements will become available in August.