Fraud Protection

Act quickly. Visit the “Contact Us to Report Fraud” section below to find the right contact based on the type of account affected.

Scammers often use urgency, threats, or promises to trick you. If someone asks for personal information, login credentials, or payment over the phone, email, or text – stop and verify. When in doubt, contact your bank directly using a trusted number.

Yes – when used properly. Always use official banking apps, secure Wi-Fi, and strong passwords.

• Phishing: Fraudulent emails pretending to be from your bank.
• Smishing: Similar scams sent via text message.
• Vishing: Voice calls from scammers pretending to be bank representatives.

Learn more about other common scams to watch out for.

Stay alert, monitor your accounts regularly, and never share sensitive information. Learn to recognize common scams and use secure banking practices.

Zelle^® is a secure way to send money directly between bank accounts, but it should only be used with people you know and trust. Unlike credit or debit card transactions, payments made through Zelle^® are typically instant and irreversible.¹ If you send money to a scammer or by mistake, it may not be recoverable. Always verify the recipient before sending.

It depends on the situation. Banks may be able to reverse unauthorized transactions if reported quickly. The sooner you act, the better your chances of recovery.