Welcome, First Citizens customers
I’d like to personally welcome you to Park and share our excitement to serve your community. We believe banking is about more than finances – it’s about making a lasting impact for the people around us. Our combined teams are united by remarkably similar core values and cultures, and we are moving forward together, better equipped to serve your financial needs today and in the future.
Our teams are working hard to ensure your experience is smooth from start to finish. Your local banker continues to be your first point of contact if you have questions or need assistance.
We are committed to earning your trust and look forward to seeing you soon.
Welcome to Park
Matthew R. Miller, CEO and President
Key dates
We’ve outlined key conversion dates so you know exactly what to expect throughout your transition to Park National Bank.
Your account transition to Park National Bank begins at the close of business on Friday, July 31:
- View-only access in PAL begins
- Changes made in PAL after July 31 will not carry over
Transition activities will continue through Saturday, August 1.
- View-only access for PAL remains
Once your accounts are available, a banner will appear at the top of this page to notify you. At that time:
- Your account(s) are live
- If you pre-enrolled before August 2, we’ve held onto your information and you’ll receive an email with your login link the week of August 3.
Key things to remember
We’re here for you
Same locations. Same hours. The same service you count on. Find your local office hours on our Locations page.
The people you trust
Your local bankers are still here – you’ll find the same friendly faces are ready to help with whatever you need.
Where you mean more
It’s more than a tagline; it’s a calling to serve. You’ll continue to receive the unbelievably good service you’ve come to expect.
How to enroll in Wealth Online
Download the Wealth Online app
Wealth Management resources
Welcome Booklet
Discover what makes Park different, from our culture to the services designed around you.
Wealth Online guides
Review helpful guides and quick references to make your transition simple and stress-free.
How to get help
Find the answers and support you need – whenever you need it – through our dedicated service options.
Wealth Management FAQs
Your wealth management account(s) will transition from Friday, July 31 through Sunday, August 2. You should have received a mailed packet of information from us on or around July 1. If you have questions, please connect with your wealth advisor for more information.
We announced our plans to partner with Park last fall and believe it will help us serve you even more. We’re excited to continue delivering the same level of service you know from the advisors you trust while expanding our product offerings, digital tools and support.
To make sure you receive all updates and information, we encourage you to connect with your advisor to confirm that we have the correct mailing address, phone number and email on file for you.
No, you’ll continue to work with the same local, trusted advisor who knows you and your goals.
Your account number will change but the terms of your agreements and services received will stay the same. Your new account number will be on your first statement from Park.
Yes, you’ll have access to view your account, but we recommend you don’t make any changes after July 31 as they won’t be carried over once the conversion is complete. You’ll no longer be able to access PAL online after August 2.
After August 4, you can manage your account through Park’s Wealth Online platform. You can enroll before or after the conversion. If you pre-enroll before August 2, we’ll hold onto your information until the conversion is complete. You’ll receive an email with your login link during the week of August 3. If you’d like to enroll in wealth online, use the link below.
Your scheduled disbursements and account activity will continue without interruption. Some transactions scheduled during the conversion period may be processed early to ensure timely delivery.
Your final statement from First Citizens National Bank will be mailed to you and dated July 31. It will be a year-to-date statement and may look a little different than previous ones, so please contact your local advisor if you have any questions. All future statements will come directly from Park, and online statements will become available in August.
Our wealth management accounts are moving to Park a bit earlier. You’ll be hearing from us the week of July 20th with information on all other bank accounts.
No changes to Wealth fees are anticipated at this time. Clients with questions regarding fees should contact their Wealth Advisor.