Preparing for New Online Banking
An all-new online banking experience is almost here.
The new portal launches soon!
When it comes to managing your money with digital banking tools, you want ease, quickness, and reliability. You’ll get exactly that with the enhancements we’ve made to online banking for businesses.
For basic business banking access to deposit accounts and bill pay services, please go to the Business Online section.
For enhanced business banking that uses payment services and more complex cash management services like ACH, remote deposit, lockbox, and/or wires, please go to the Commercial Online section.
Business Online
Getting Started
This page may come in handy as you’re getting set up and accustomed to the new portal. You’ll find job aids and video tutorials to help you navigate your first experiences in the new system.
On or after April 25, you’ll find the account login box here, and when the portal is live, you’ll come back to this page to sign in with your Company ID and User ID.
Please read the “Business Online: Things to Know Now” section to prepare for a smooth transition.
Job Aids
What's new?
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Custom home screen
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Personalized account alerts
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Additional transfer options
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New app features
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Seamless integration
Business Online: Things to Know Now
Online transfers will not be available April 23-25 as we transition to the new system. If you need to make a transfer, please contact your banker or Customer Care at 888-474-7275.
For any scheduled transfers after April 22, take the following action:
- Make a note of any transfer transactions so you can reestablish them when the new system is live.
- Delete all transfer transactions in the current system.
QuickBooks will not be immediately accessible. If you need access prior to June 6, please use the form on this page to contact our conversion team for assistance.
Commercial Online
Secure Browser Download
Your first step is to download and install the secure browser on your primary computer.
Please download the browser for your computer’s operating system:
Not sure which operating system you’ve got? Here’s how to find out.
The secure browser brings you additional securities. It automatically checks your computer for malware and has an encrypted keyboard to protect against keystroke recording. It prevents access to any other site and guards against phishing and DNS attacks. Bonus: It means you don’t need tokens anymore, and your PIN will never expire.
Please read the “Commercial Online: Things to Know Now” section to prepare for a smooth transition.
Job Aids
What's new?
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Integrated dashboard view
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Improved security
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Personalized account alerts
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Enhanced reporting options
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Convenient payments calendar
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New app features
Commercial Online: Things to Know Now
Online ACH payments, wires and transfers will not be available April 23-25 as we transition to the new system. To send a wire during that time, please call our Wire team at 800-340-3790. To make a transfer, please contact your banker or Customer Care at 888-474-7275.
For any ACH payments scheduled in the current system after April 22, take the following action:
- Make a note of your ACH transactions so you can reestablish them when the new system is live.
- Delete all scheduled ACH payments dated after April 22 in the current system.
Update the routing number in your NACHA file. Moving forward, you will use 044102362 for your originating deposit financial institution (ODFI) offset account and the file’s header record. You may need to ask your IT team to assist with the update.
- Please call us at 888-289-0005 if you need any assistance.
Your ACH payment history will not transfer over. If you need the past year’s activity for your ACH files, such as transaction dates and dollar amounts, sign in to Business Online Banking before April 22 and download or print the information you want to keep.
- Review your last 90 days of ACH recipients and ensure all critical recipient contact and delivery information is accurate (name, routing number and account number). This information will automatically be available in the new system. Only 45 days of history will convert over.
Online ACH payments, wires and transfers will not be available April 23-25 as we transition to the new system. To send a wire during that time, please call our Wire team at 800-340-3790. To make a transfer, please contact your banker or Customer Care at 888-474-7275.
For any wires or transfers scheduled in the new system after April 22, take the following action:
- Make a note of any wire or transfer transactions so you can reestablish them when the new system is live.
- Delete all scheduled wire or transfers dated after April 22 in the current system.
Your wire and transfer file activity will not transfer over. If you need transaction dates, dollar amounts, etc. sign in to Business Online Banking before April 22 and download or print the information you want to keep. Only 45 days of history will convert over.
- Review your last 90 days of wire and transfer recipients and ensure all critical recipient contact and delivery information is accurate (beneficiary bank name, routing number, account number and further credit information). This information will automatically be available to you within the new system.
If you use account nicknames or display groups, make a note of these so you can easily recreate your preferences in the new system.
QuickBooks will not be immediately accessible. If you need access prior to June 6, please use the form on this page to contact our conversion team for assistance.
We'll help you through it.
We want you to be confident using the new system.
As you get in and start clicking around, know that our specialists are ready to assist you with anything you need.
Use this form to tell us how we can help and we’ll be in touch soon!