Business Banking

Unless we notified you specifically in your letter, your account number is not changing. In a few cases, account numbers overlapped between First Citizens and Park customers. If you had an account in this group, we sent you specific details in your mailer. 

Your current routing number will continue to work with no issues. You may continue using your checks until they run out, and direct deposits and payments will continue without interruption. Next time you reorder checks, you’ll update to the new routing number, which is 044101305. 

No, you’ll continue to work with the same local, trusted banker who knows you and your goals.

Most accounts will update on August 24. Please see your mailer for specific details about your account.

We are waiving all monthly service charges on business accounts through the end of the year to give you and your banker time to be sure you’re in the right account for you.

Absolutely! If there’s an account you like better, it’s easy to switch. Let’s discuss what’s most important to you and get you into an account that fits. Please connect with us if you’d like to make a change.

You can continue to use your current checks until they run out. Next time you order replacement checks you’ll update your routing number to 044101305.   

If you were notified specifically that your account number will change (a very small number of customers received this notice due to having a duplicate account number), you are entitled to a box of complimentary checks. If you’ve previously ordered checks with us, we’re mailing you a complimentary box with your updated account information, based on your previous order. They’ll be mailed the week of August 10 and you should start using them on August 22. If you haven’t ordered with us before, you can order a complimentary box of checks through Deluxe by calling 800-503-8744 and mentioning promo code 5428. Don’t forget to use your new account and routing numbers. You should stop using your current checks by August 21 and begin using your new checks on August 22. 

Yes, your new Park National Bank Visa business debit card will arrive the week of August 10. Please activate it right away and keep it in your wallet. You can start using it at 7:00 p.m. ET on Friday, August 21. In the meantime, you should continue to use your current First Citizens card. Any payments connected to your card and processing on or after August 22 will need to be updated with your new card details.

You’ll continue to receive your statements the same way you do today. During August, you may receive a partial final statement from First Citizens and a partial initial statement from Park. Your future statements will come from Park. Please note: Previous statements might not appear in your online banking portal until a few weeks after the transition is complete. If you need them for immediate use, log in and download everything before August 21. 

The First Citizens business online banking portal will permanently close on Friday evening, August 21. Current business online banking users will receive an email on August 10 with details on how to login. Please watch for this email to take advantage of the two-week preview period that allows you to login early. Logging in early gives you time to get through setup, get comfortable with the system and feel confident.

After you register for online banking, download the Park National Bank Business app to manage your account from your smartphone or tablet.

From August 10–24, we’re allowing you to log in for a preview period. Account information will populate and full functionality will be available beginning August 24. 

Your ACH recipients will transfer automatically. Your ACH payment history will not transfer to the new system. If you need transaction history, including transaction dates, dollar amounts or reporting information, we recommend you log into First Citizens business online banking before August 21 and download or print any information you want to keep.  

If you upload ACH files, updating your NACHA file is required. Here you’ll find the list of requirements. You may need to ask your IT team to assist with the update. Our team can help review and test ACH files before conversion.

We’re pleased to share that our new daily cutoff times give you more flexibility and time to complete transactions. Cutoff times are 12:00 p.m. ET, 4:00 p.m. ET and 6:00 p.m. ET. Please note that transactions submitted by the 6:00 p.m. ET cutoff are not eligible for same-day ACH processing

No, if you use remote deposit capture, you can continue using your existing scanner. Please continue to use your scanner to make deposits as you normally would through August 21. Beginning August 24, you should uninstall the existing scanner software and install the Park National Bank software. You can find an installation guide on our Welcome Center. 

Checks can be submitted remotely until 7:00 p.m. ET.  

Checks deposited through the new system will use virtual endorsements. As a result, endorsement information may not always be physically printed or sprayed on deposited checks. 

To help ensure a smooth transition, please provide your current issued check file to your treasury management team by August 10. We’ll use this information to create your Positive Pay import map in the new system. The cutoff time for Positive Pay is 12:00 p.m. ET.  

Positive Pay exception decisions can now be made through mobile banking. If you’d like mobile decisioning or text alerts enabled, please request these features during the preview period on August 10 or any time after August 24. 

Wire processing is available through 5:00 p.m. ET. Your wire and transfer activity will not transfer to the new system. If you need transaction dates, dollar amounts or other historical information, sign in before August 21 and download or print the information you want to keep. 

Our business mobile app allows authorized users to originate and approve wire transfers from their mobile device. 

Today, you may receive a callback for every wire request. In the future, callback verification will be required for certain transactions based on our security standards. 

If you are expecting to receive wires on or after August 24, please provide senders with your updated wire instructions. Use routing number 044101305 for incoming wires. You can find complete wire instructions on our Welcome Center. 

Your QuickBooks or other third-party systems connection will be disconnected on August 21. You may reconnect your accounting tools to Park’s online banking on or after August 24.