Business Banking

Unless we notified you specifically in your letter, your account number is not changing. In a few cases, account numbers overlapped between First Citizens and Park customers. If you had an account in this group, we sent you specific details in your mailer. 

Your current routing number will continue to work with no issues. You may continue using your checks until they run out, and direct deposits and payments will continue without interruption. Next time you reorder checks, you’ll update to the new Park routing number, which is 044101305. 

No, you’ll continue to work with the same local, trusted banker who knows you and your goals.

Your account transitioned on August 24. If you have any questions about your account, or would like to discuss other account options, please contact your local banker.

We are waiving all monthly service charges on business accounts through the end of the year to give you and your banker time to be sure you’re in the right account for you.

Absolutely! If there’s an account you like better, it’s easy to switch. Let’s discuss what’s most important to you and get you into an account that fits. Please connect with us if you’d like to make a change.

You can continue to use your current checks until they run out. Next time you order replacement checks you’ll update your routing number to 044101305.   

If you were notified specifically that your account number will change (a very small number of customers received this notice due to having a duplicate account number), you are entitled to a box of complimentary checks. If you’ve previously ordered checks with us, we’re mailing you a complimentary box with your updated account information, based on your previous order. They’ll be mailed the week of August 10 and you should start using them on August 22. If you haven’t ordered with us before, you can order a complimentary box of checks through Deluxe by calling 800-503-8744 and mentioning promo code 5428. Don’t forget to use your new account and routing numbers. You should begin using your new checks today.

Yes, your new Park National Bank Visa business debit card was mailed the week of August 10. Activate it today and keep it in your wallet. You can start using it today. Any payments connected to your card and processing on or after August 22 will need to be updated with your new card details.

You’ll continue to receive your statements the same way you do today. During August, you may receive a partial final statement from First Citizens and a partial initial statement from Park. Your future statements will come from Park. Please note: Previous statements might not appear in your online banking portal until a few weeks after the transition is complete.

The First Citizens business online banking portal is now closed. Current business online banking users received an email on August 10 with details on how to login. Please contact your local advisor for assistance with getting logged in to your account.

After you register for online banking, download the Park National Bank Business app to manage your account from your smartphone or tablet.

Account information and full functionality will be available beginning August 24. 

Your ACH recipients transferred automatically. Your ACH payment history did not transfer to the new system. If you need transaction history, including transaction dates, dollar amounts or reporting information, please contact your local banker.

If you upload ACH files, updating your NACHA file is required. Here you’ll find the list of requirements. You may need to ask your IT team to assist with the update. Our team can help review and test ACH files before conversion.

We’re pleased to share that our new daily cutoff times give you more flexibility and time to complete transactions. Cutoff times are 12:00 p.m. ET, 4:00 p.m. ET and 6:00 p.m. ET. Please note that transactions submitted by the 6:00 p.m. ET cutoff are not eligible for same-day ACH processing

No, if you use remote deposit capture, you can continue using your existing scanner. You will need to uninstall the existing scanner software and install the Park National Bank software. You can find an installation guide on our Welcome Center. 

Checks can be submitted remotely until 7:00 p.m. ET.  

Checks deposited through the new system will use virtual endorsements. As a result, endorsement information may not always be physically printed or sprayed on deposited checks. 

If you haven’t already, please provide your current issued check file to your treasury management team. We’ll use this information to create your Positive Pay import map in the new system. The cutoff time for Positive Pay is 12:00 p.m. ET.  

Positive Pay exception decisions can now be made through mobile banking. If you’d like mobile decisioning or text alerts enabled, contact your local banker.

Wire processing is available through 5:00 p.m. ET. Your wire and transfer activity did not transfer to the new system. If you need transaction dates, dollar amounts or other historical information, contact your local banker.

Our business mobile app allows authorized users to originate and approve wire transfers from their mobile device. 

Callback verification will be required for certain transactions based on our security standards. 

If you were expecting to receive wires on or after August 24, please provide senders with your updated wire instructions. Use routing number 044101305 for incoming wires. You can find complete wire instructions on our Welcome Center. 

Your QuickBooks or other third-party systems connection was disconnected on August 21. You may reconnect your accounting tools to Park’s online banking.